Following changes to adapt during the pandemic, our HQ shop will not reopen at HQ, Warwickshire. Sadly we no longer offer workshops, coffee and cake, social browsing or visitors to HQ.

Online orders are dispatched promptly within a maximum of 2 working days and our Customer Care Team is available from Monday to Friday, 10.00am to 3.00pm, so feel free to email us at [email protected] or give us a call on 01788 810626 if you have any questions.

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DELIVERY OPTION	PRICE	DELIVERY TIME	COURIER
UK	FREE on orders over £60 £5	3-5 working days	Royal Mail Tracked 48
EXPRESS DELIVERY UK MAINLAND	£10	Express service, in most cases arriving next working day (Please note that delivery can take slightly longer at peak times  and is not always guaranteed)	Royal Mail Tracked 24
EXPRESS DELIVERY REST OF WORLD	£40	2-10 working days	UPS
EU	£20	72 hrs on hold, followed by 5-10 working days through the IOSS duties paid system	Royal Mail or UPS
REST OF WORLD	£20	10-20 working days	Royal Mail or UPS
USA	£20	2-8 working days through the PDDP duties paid system	Royal Mail to USPS
CLICK & COLLECT (subscriptions only)	FREE	Ready to collect by appointment, please contact our Customer Care team at [email protected]	-
COLLECT FROM A SHOW	FREE	Collect from the show of your choosing	-

 

UK: The £60 order value does not include digital content (for example, pattern downloads or workshop bookings) or any of our subscriptions, even when paired with other physical items.

EU: ***updated 1st July 2026*** It is with sadness that we have had to increase our shipping costs to the EU in response to the introduction of further duties on parcels. We are doing everything we can to ensure we do not need to suspend shipping to the EU, and so all costs and processes will be stringently monitored through the second half of 2026 through this period of change. Please get in touch with any queries. 

 

As a result of the introducing of the mandatory ‘cooling-off’ period all EU orders will now be placed on hold in our system for 72 hours before we process them. In this period please click the button below and paste the following message adding your order number to the subject field to cancel your order. 

 

Please cancel and refund my order placed within the last 72 hrs immediately before shipping. 

 

When placing an order under €150 from the EU, all taxes and customs duties will be paid upfront on the TOFT website. Parcels will ship under a duties paid system so we do not expect you to have to paid any additional fees upon receipt of your parcel as we will have paid this on your behalf. No fees or tax should be payable to the local courier before the delivery of your goods. TOFT's IOSS number is IM3720003663. If your parcel is over €150 a member of the team will be in touch regarding your order. 

 

Exceptions:

Please be aware that different European countries apply the IOSS rules differently. Some EU member states won't allow some products (for example haberdashery items) to be imported on IOSS and will charge on the full value of the order**.  If the courier charges tax or fees on your order, please get in touch. We won't be able to refund any fees, but we can refund the tax you've paid on our website as we will then not pay this on your behalf (20%).

**As of 1 January 2026, all parcels sent to Italy from outside the EU with a value less than or equal to €150 is subject to a €2 customs administration fee, collected directly from the recipient.

USA: From 10th September 2025 orders will ship under the PDDP duties paid service via Royal Mail and USPS.   All taxes and tariffs will be collected and paid upfront on the TOFT website and you will not need to pay any further duties when your parcel arrives in the USA.  Click here to see TOFT's 'September 2025 USA Postage Update'.

REST OF WORLD: Our website calculates a 20% VAT discount (shown as ‘order discount’ at checkout) on any vat-able items in your basket (this excludes books and printed materials). Upon arrival in your country, you may be asked to pay tax, customs duties and/or an admin or clearance fee. The specific rates will be set by your country and vary subject to location. For Australia, fees are likely to apply on orders over £400. These additional costs are the responsibility of the customer and will not be covered by TOFT. If you have any questions or concerns please get in touch with us directly.

EXPRESS DELIVERY : Any UK orders placed before 12:00 midday will be shipped the same day and will aim to arrive the next working day (Please note that delivery can take slightly longer at peak times and is not always guaranteed). Please be aware that we cannot ship to PO Boxes when Express International delivery is selected. This service does not apply during weekends and bank holidays.

CLICK AND COLLECT (subscriptions only): Please contact our Customer Care Team via [email protected] or 01788 810626 to organise a collection slot. Your order will then be ready to collect from a safe location at TOFT HQ, Toft Lane, Dunchurch, Warwickshire CV22 6NR during our opening times (Monday-Friday 9 am - 4 pm). For more information on subscriptions deliveries, please see our subscriptions website here.

HOW WILL MY PARCEL ARRIVE? To read more about how we pick and pack your orders, click here.